1. Order Cancellation

Customers who wish to cancel their orders must submit a cancellation request within 24 hours of placing the order.

Cancellation requests will only be accepted if the order has not yet been processed, packed for dispatch, or shipped.

Once an order has been processed or shipped, it can no longer be cancelled. Customers may refer to our Return, Refund and Exchange Policy for further assistance, where applicable.

2. How to Request a Cancellation

To request an order cancellation, customers must contact Warm Tea Corner at the contact details provided on our website.

Please include the following information in your cancellation request:

  • Full name
  • Order number
  • Date of purchase
  • Reason for cancellation

All cancellation requests are subject to review and approval by Warm Tea Corner. Customers will be notified of the outcome of their requests.

3. Refunds for Cancelled Orders

If a cancellation request is approved and payment has already been made, the refund will be issued to the original payment method or the customer’s bank account, as applicable.

Approved refunds will be processed within 7–14 business days, depending on the payment method and the processing time of the relevant payment provider.

4. Orders That Cannot Be Cancelled

Warm Tea Corner reserves the right to reject cancellation requests for orders that have already been processed, packed for dispatch, or shipped.

In such cases, customers may refer to our Return, Refund and Exchange Policy to determine whether their order qualifies for a return or refund.

5. Contact Us

For order cancellation enquiries or assistance, please contact Warm Tea Corner through our email warmteacorner@outlook.com

By placing an order with Warm Tea Corner, customers acknowledge and agree to the terms outlined in this Cancellation Policy.